Privacy Policy

Privacy Policy
At the Pacific Institute of Culinary Arts we take your privacy very seriously. Because of this we want to provide you with explicit information on how we collect, gather, and identify information during your visit to our site. This information may be expanded or updated as we change or develop our site. For this reason, we recommend that you review this policy from time-to-time to see if anything has changed. Your continued use of our site signifies your acceptance of our privacy policy.

Personally identifiable information refers to information that tells us specifically who you are, such as your name, phone number, email or postal address. In many cases we need this information to provide the personalized or enhanced service that you have requested.

The amount of personally identifiable information that you choose to disclose to the Pacific Institute of Culinary Arts is completely up to you. The only way we know something about you personally is if you provide it to us in conjunction with one of our services.

What information do we collect and how do we use it?

Pacific Institute of Culinary Arts collects information on our users by your voluntary submissions. We also collect, store and accumulate certain non-personally identifiable information concerning your use of this website, such as: which of our pages are most popular, etc.

The information the Pacific Institute of Culinary Arts collects is used in a variety of ways: for internal review; to improve the content of the site, thus making your user experience more valuable; and to let you know about products and services that you may be interested in.

Email:  If you have provided us your email address, the Pacific Institute of Culinary Arts periodically sends promotional emails about services offered by us. If you do not wish to receive email information from the Pacific Institute of Culinary Arts, please let us know by emailing us at or by writing us at:

Pacific Institute of Culinary Arts 
1505 West 2nd Avenue
Vancouver, BC V6H 3Y4 Canada

Pacific Institute of Culinary Arts does not sell, rent, or give-away your personal information to any third parties. By using our website, you consent to the collection and use of the information described in this Privacy Policy.

Short Programs Refund Policy

If a participant withdraws 30 days or more prior to course commencement, s/he may transfer to another available class start date or receive a refund. If notification is provided less than 30 days but more than two weeks prior to the course commencement, the participant will be issued a credit. If less than 2 weeks notice is provided, the participant forfeits the total amount paid.

Merchandise Return policy

If you are not 100% satisfied with your Pacific Institute of Culinary Arts Boutique purchase, you may return the item(s) for a full refund within 14 days of receipt. You must contact us <http://www.picachef.com/contact.html> to request a Return Authorization prior to returning the item(s). Unauthorized returned items will be refused.

Items returned must be in original packing, unaltered and resalable condition and returned within 14 days of receipt. Full credit will not be given for returned items that do not meet these requirements and will be subject to a 15% restocking fee. Special order items are non-refundable.

All return items must be sent pre-paid. No collect shipments will be accepted. To protect yourself against loss or damage in shipping returns, we recommend that you insure the item(s) for the full value. In the event that your shipment is damaged, please contact us immediately upon receipt.

Questions? We welcome your questions and/or comments. Please send all queries to
Online Advertising

We collect personally identifiable information, like names, titles, addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

We have active Google Adwords campaigns collecting cookies from our web users. This information is used for conversion and remarketing purposes.

You should be informed of the following:

We have implemented and use Display Advertising
Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Preferences Manager
We use Remarketing with Google Analytics to advertise online
Third-party vendors, including Google, show our ads on sites across the Internet
We along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to your website
Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.